We are looking for a Junior profile/fresh graduate with native level of Spanish to join or amazing international Customer Success Team in Madrid!
Work Schedule: from 12pm to 21pm, from Monday to Friday
Reporting to the Manager of Customer Success, you will be in charge of offering a top-quality service to our customers in Spain and contribute to the company’s success. Among your responsibilities, you will:
– Identify and assess customers’ needs (consults, after-sales requests…) to ensure satisfaction.
– Manage the incoming calls and reply to the requests by phone and / or email.
– Provide accurate, valid and complete information by using the right methods/tools, as well as communication procedures, guidelines and policies.
– Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution.
– Build sustainable relationships and trust with customers through open and interactive communication.
– Manage the CRM system and updates: keep records of customer interactions, process customer accounts and files, take care of the databases.
– Contribute to the department’s goals: achieve personal/customer service team targets and call handling quotas.
Support all processes and operations of multiple departments (sales, financial, admin …).
– Take the extra mile to engage customers.
– Corporate Wellness
– Competitive salary
– Large opportunities to grow within the company and to develop your skills
– Empowerment to do great things
– Opportunity to leave your mark in a meritocratic culture
– An amazing work-environment with outstanding colleagues
If you meet the requirements, don t hesitate to contact us. We are waiting for you to join our team!
– Mandatory native level of Spanish and high level of english.
– Valuable previous experience in Customer Service, Help Desk or similar
– Valuable international experience
– Goal oriented with great communication and interpersonal skills
– Flexible, resourceful and able to multi-task while establishing priorities and providing solutions
– Proactive, dynamic, with positive attitude and team spirit
Escrito: Muy Avanzado (C2) –
Hablado: Muy Avanzado (C2) –
Traducción: Muy Avanzado (C2)
Escrito: Avanzado (C1) –
Hablado: Avanzado (C1) –
Traducción: Avanzado (C1)