Customer service German + English + Spanish speaker 2

Customer service German + English + Spanish speaker

Global healthcare company is looking for a customer service German + English + Spanish speaker.

Detalles del cliente

Global healthcare company.

Descripción de la oferta

Administration process

* Determining requirements; answering inquiries; resolving problems; fulfilling requests.
* Resolves problems by clarifying issues; researching and exploring answers and alternative solutions;
* implementing solutions; escalating unresolved problems.
* Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
* Coordinate and ensure a correct administrative follow-up of the clients and contracts.
* Take full responsibility for the premium/eligibility administration
* Handle eligibility requests from Customer Services
* Keep records and filing up to date.
* Implement contracts in case of new clients
* Manage your work, taking into account the applicable procedures and agreements
* Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
* Commit yourself to high-quality administration and fast transactions

Communication process

* Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
* Respond to questions in a qualitative way.
* Manage all communications (letter, fax, e-mail) to clients and insurers.
* Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,…

Relations to other positions

* Assist the Account Manager in several tasks (e.g. preparation of presentations, preparation of analyses, statistics,…).
* Provideallnecessaryinformationtotheinvolvedparties: clients, insurers, theVanbredaInternationalCustomer
* Services, Finance and Accounting, Marketing and Communication.
* Contribute to maintaining a co-operative and friendly working environment.
* Inform the Operations Manager on problems and inefficiencies.

Perfil del candidato

* German + English + Spanish speaker.
* Microsoft Office knowledge.
* Experience in back office responsabilities.

Oferta de empleo

*Schedule. 10 to 17:45 h from Monday to Friday.
*Salary. 16.000 € + 7 % bonus.
*Contract. Permanent.
*Place. Pozuelo de Alarcón.

Detalle Oferta:


Area de trabajo:

Farmacia
Comunidad Autónoma:

Madrid

Provincia:

Madrid

Lugar de Trabajo:

Madrid

Duración Contrato:

Jornada

Jornada Completa

Tipo de contrato

Salario:

mas de 5.416 € Bruto/Mensual
Comentarios Salario:

7% bonus

País:

España

Ubicación en el extranjero:

Requisitos

Requisitos Mínimos:

*Schedule. 10 to 17:45 h from Monday to Friday.
*Salary. 16.000 € + 7 % bonus.
*Contract. Permanent.
*Place. Pozuelo de Alarcón.

Experiencia Mínima:

No es necesario

Estudios mínimos:

Bachillerato

Situación Académica:

En curso

Dominio de Informática:

Título obtenido:

Centro / Institución:

Coche propio:

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