Healthcare company is looking for customer service French, Russian ot Portuguese + English speakers.
Detalles del cliente
Healthcare company.
Descripción de la oferta
Administration process
* Determining requirements; answering inquiries; resolving problems; fulfilling requests.
* Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
* Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
* Coordinate and ensure a correct administrative follow-up of the clients and contracts.
* Take full responsibility for the premium/eligibility administration
* Handle eligibility requests from Customer Services
* Keep records and filing up to date.
* Implement contracts in case of new clients
* Manage your work, taking into account the applicable procedures and agreements
* Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
* Commit yourself to high-quality administration and fast transactions.
Communication process
* Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
* Respond to questions in a qualitative way.
* Manage all communications (letter, fax, e-mail) to clients and insurers.
* Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,…)
Perfil del candidato
* Native Russian, French or Portuguese + high English (at least C1)
* Level experience in call center services.
* Experience in back office tasks.
Oferta de empleo
*Schedule. 14 to 21:45 from Monday to Friday.
*Salary. 18500€ + 7% bonus.
*Place. Pozuelo de Alarcón.
*Contract type. Permanent.
Detalle Oferta:
Requisitos
*Salary. 18500€ + 7% bonus.
*Place. Pozuelo de Alarcón.
*Contract type. Permanent.
